Frequently Asked Questions
Everything you need to know about your Stoov warming products.
How do Stoov infrared heating products work?
Our products use safe, long-wave infrared technology to heat you directly rather than the air around you, providing immediate warmth and energy efficiency.
What is the expected shipping time for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
Are the cushion covers machine washable?
Yes, most of our cushion covers are removable and can be machine washed at 30°C. Please check the specific care label on your product for detailed instructions.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided it is in its original condition.
How long does the battery last on a single charge?
Depending on the heat setting used, our batteries typically last between 3 to 8 hours. Recharging is simple using the included USB charger.
Do you offer a warranty on your products?
Every Stoov product comes with a 2-year manufacturer's warranty covering any defects in materials or workmanship.